Baby shopping appointments + advice

To new parents and parents-to-be, we want to help you find your feet with our bespoke expert and impartial advice. We offer in-store and virtual appointments so you can access the advice you need at a time and place to suit you. We offer three ways for you to connect with our nursery specialists...

Instant Live Demo

Need a quick expert opinion? Video call our nursery specialists through a one-way video call. Our in-store nursery specialists are waiting on the shop floor to talk you through any of our online products from the comfort of your home.

Virtual appointments

Book an in-depth one-to-one 1.5 hour appointment to guide you through everything you need to know on parenting from the comfort of your own home, at a time that suits you. We will ask you to complete a questionnaire before your appointment to help us create bespoke product suggestions.

In-store appointments

Book an in-depth one-to-one 1.5 hour appointment at our lovely and welcoming Surrey store. Taking place in your own private room, our specialists will guide you through everything you need to know on parenting essentials. You can rest assured that our store and appointment area is COVID secure and safe.

Virtual availability...

Opening times:

  • Monday to Friday: 9am to 7pm
  • Saturday: 9am to 5:30pm
  • Sunday: 11am to 4pm

Look out for the shop live icon in the left hand corner across our website. Connect with one of our expert advisors during the times below...

What to expect from your appointment...

Our nursery specialists can answer any questions you have and offer impartial tailored advice to suit your lifestyle and budget. Whether you're preparing a list for your new arrival or wondering what next stage car seat you need, our advisors are here to help you!

Our appointment promise

  • Our nursery specialists are completely impartial
  • No obligation to buy, we're just here to help!
  • Saving you time by walking you through all your options and comparing benefits across our most trusted brands
  • You'll receive free delivery on orders over £45 and hassle-free returns, always
  • Our nursery specialists are here to help 7 days a week

Meet our nursery specialists...

Meet Esma

Being the Store Manager, I want to help make the experience of shopping for your baby easy and stress free. Rest assured we will take care of everything.

Meet Shermaine

I am a mummy myself so completely understand the importance of finding the right product for your family and sometimes how tricky that can be.

Meet Elisa

I love getting to know our customers and really learning about their lifestyle and needs to help them find the best products for their family.

Meet Michelle

Being a parent myself, I know what it's like to prepare for a new arrival. For me, it's all about taking the stress away by offering informative and impartial advice.

What our customers think...

Esma has been so lovely, helpful, friendly and straight to the point. Many thanks for providing such a lovely customer service. You really made my day.

Delighted with the service today. Great to see a real person and have the opportunity to discuss options and compare pushchairs. Thank you so much.

Very clear audio and video with no lagging. Super friendly and energetic staff with lots of helpful product knowledge. Highly recommend this service.

Very helpful members of staff for answering all my difficult and specific questions!

Very knowledgeable and really made my choice harder but in a good way. It felt like I was in the store myself testing out the buggies.

What a friendly, super helpful lady! Was late to my appointment and still took the time to call me and reorganise. So so informative, thank you.